There always comes a point in your game mastering career in which your group will get thoroughly stumped. Especially with new players, there will come a time in which they just don't know what their next move should be. You don't want your game to grind to a halt, so it often requires action on your part to get things moving once again. When this happens, you should remember to follow a few simple rules to clue your players in on what they could do.
Be friendly.
Don't let your players feel bad about needing a a helpful cue. If the entire group is stuck on a problem, it is very likely that you may have missed providing them with important context. In any case, shame or embarrassment isn't a productive emotion at your game table. Be encouraging when you present the players with new information, and don't make a big deal about the fact that you are offering some extra help. Keep it as seamless and casual as possible.
Keep it subtle.
Give them a starting point from which they can draw their own conclusions. Point them in the direction of an answer. A favorite tip of mine is to remind them to check their character sheets. Often there is an ability or tool that they have not considered that could be the key to progression. Remind your players that their character sheet is a list of the special and unique ways their character can influence their environment and tasks that they can accomplish.
Be open to ideas and suggestions.
You don't always have to shepherd your players to a particular course of action when they get stuck. Sometimes it is as simple as reminding them that the GM will welcome their own ideas and inspirations. "Make me an offer," is a good attitude to have. "How do you think you want to handle this?" Let the players present you with an option rather than vice versa. In this way, you're offering encouragement more than dropping a hint.
Ask Questions.
You can also provide the players with inspiration indirectly by asking them your own questions. This is an easy way to provide a hint while letting the players come to their own conclusion. "How do you want to break into the vault? Did you notice anything odd about the prince's behavior?" These kind of questions highlight things that the players should be aware of or consider without directly instructing the player on their next course of action. That's your main goal, to help the players reach their own decision and feel a sense of personal agency.
Be patient.
Don't rush to throw out new suggestions and information right away. For a lot of players, preparation, discussion, and problem-solving are an entertaining part of the entire process. If your players are having fun, don't interfere with it. Wait until you notice signs of actual frustration before you jump in with a hot tip. A big part of game mastering is watching and observing your players and their interactions. It also gives you a chance to rest and prepare game notes in the meantime. Listen to what your players are planning and thinking so that you can provide them with the proper information when they are ready, and so you can be prepared for their next action.
Don't panic when things get bogged down.
There's always a way through for players and game masters alike to keep the session fun and exciting. Remember these methods and you won't leave your players helpless when the game gets tricky. Provide them with some helpful prompts, listen carefully to their questions, and you will have your campaign back on track in no time.
Happy ventures!
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